Responsible for bringing salesforce.com's best ideas, innovations, and capabilities to a portfolio of customers, providing technical leadership coupled with a deep understanding of each customer’s implementation, thus ensuring overall adoption and maximum return on investment.
Oversee and develop new business applications for company; responsibilities include: Driving corporate-wide Salesforce.com implementation with focus on best practices, sales forecasting and analytics, user adoption, gamification Integration of key business applications with salesforce.com such as MS Dynamics NAV, VARStreet Manage Exchange and Office 365 in hybrid environment Assist with the provisioning of customized iOS device profiles to users Implementation of SharePoint 2010 with customized branding of master pages Developing new Business Intelligence solutions Implementing business process automation Consolidation of databases and systems Develop backup and maintenance plans for SQL Servers
Oversee and develop new business applications for company; responsibilities include: Driving corporate-wide Salesforce.com implementation with focus on best practices, sales forecasting and analytics, user adoption, gamification Integration of key business applications with salesforce.com such as MS Dynamics NAV, VARStreet Manage Exchange and Office 365 in hybrid environment Assist with the provisioning of customized iOS device profiles to users Implementation of SharePoint 2010 with customized branding of master pages Developing new Business Intelligence solutions Implementing business process automation Consolidation of databases and systems Develop backup and maintenance plans for SQL Servers
Manage company's Salesforce.com instance, including optimizing workflows, customizing page layouts, creating custom forms, configuring users and security. Develop custom applications in Salesforce.com instance using Visualforce pages, Apex Triggers and Classes Manage major company initiatives such as replacing Resource Management application with custom-built Force.com application, Salesforce.com/QuickArrow integration and SharePoint migration Manage corporate Help Desk, ensuring high quality of customer service Coordinate system design, development and testing; oversee all migrations to production Create and maintain technical documentation for internal systems Managed and helped develop a custom employee review system using ASP.NET with a SQL Server back-end. Create websites using HTML, Javascript, VBScript, jQuery, ASP.NET. Manage corporate applications, back-office products like SQL Server and IIS Develop and customize SharePoint sites using extensive SharePoint Designer and custom CSS Provide guidance and make technical recommendations to executives and managing directors for the company's technical direction
Manage company's Salesforce.com instance, including optimizing workflows, customizing page layouts, creating custom forms, configuring users and security. Develop custom applications in Salesforce.com instance using Visualforce pages, Apex Triggers and Classes Manage major company initiatives such as replacing Resource Management application with custom-built Force.com application, Salesforce.com/QuickArrow integration and SharePoint migration Manage corporate Help Desk, ensuring high quality of customer service Coordinate system design, development and testing; oversee all migrations to production Create and maintain technical documentation for internal systems Managed and helped develop a custom employee review system using ASP.NET with a SQL Server back-end. Create websites using HTML, Javascript, VBScript, jQuery, ASP.NET. Manage corporate applications, back-office products like SQL Server and IIS Develop and customize SharePoint sites using extensive SharePoint Designer and custom CSS Provide guidance and make technical recommendations to executives and managing directors for the company's technical direction
Performed as technical lead for client projects - support day-to-day operations at client sites; perform network analysis and make recommendations for improvement Resolved networking issues and troubleshoot end-user related problems Led technical discussions with both technical and non-technical end users; made presentations to clients and potential clients Maintained all Windows 2000/2003 servers for Acumen Solutions, including Active Directory, 3 SQL Servers, 5 IIS Servers, Exchange Server Created websites using ASP, HTML, VBScript, integrate with SQL Server databases Ensured 24/7 system uptime of servers and client systems
Performed as technical lead for client projects - support day-to-day operations at client sites; perform network analysis and make recommendations for improvement Resolved networking issues and troubleshoot end-user related problems Led technical discussions with both technical and non-technical end users; made presentations to clients and potential clients Maintained all Windows 2000/2003 servers for Acumen Solutions, including Active Directory, 3 SQL Servers, 5 IIS Servers, Exchange Server Created websites using ASP, HTML, VBScript, integrate with SQL Server databases Ensured 24/7 system uptime of servers and client systems
Senior technical support representative for 185 employees; supervised helpdesk operations Maintained all Windows 2000/2003 servers, including Active Directory, SQL Server, IIS Servers Ensured Exchange 2003 server maintenance and 24/7 uptime; troubleshoot server issues Maintained corporate telephone system, VoIP phones Performed corporate website and intranet updates and upgrades, using HTML, ASP, VBScript Created scripts using VBScript and WSH Provided network support to clients, including Exchange upgrades and Novell to AD migrations Migrated corporate Exchange 5.5 server to 2003 Implemented host-based intrusion detection system using Snort
Senior technical support representative for 185 employees; supervised helpdesk operations Maintained all Windows 2000/2003 servers, including Active Directory, SQL Server, IIS Servers Ensured Exchange 2003 server maintenance and 24/7 uptime; troubleshoot server issues Maintained corporate telephone system, VoIP phones Performed corporate website and intranet updates and upgrades, using HTML, ASP, VBScript Created scripts using VBScript and WSH Provided network support to clients, including Exchange upgrades and Novell to AD migrations Migrated corporate Exchange 5.5 server to 2003 Implemented host-based intrusion detection system using Snort
Maintained all Windows NT/2000 servers for small software company, including Proxy Server, ISA Server, DNS, IIS and Exchange 5.5. Provided help desk support for all employees. Provided 3rd tier support for Pre- and Post-Sales Customers. Created and applied plan for Windows 2000 upgrades for servers and workstations. Implemented network solution for new satellite office in Austin, TX Maintained corporate website, system documentation and performed daily backups.
Maintained all Windows NT/2000 servers for small software company, including Proxy Server, ISA Server, DNS, IIS and Exchange 5.5. Provided help desk support for all employees. Provided 3rd tier support for Pre- and Post-Sales Customers. Created and applied plan for Windows 2000 upgrades for servers and workstations. Implemented network solution for new satellite office in Austin, TX Maintained corporate website, system documentation and performed daily backups.
Technical Lead on Crystal Reports team - created reports for client using Crystal Info 6/7. Technical Lead in conversion of report data sources from Seagate Query to Oracle views. Created SQL scripts to monitor and modify Budget database when needed. Created White Papers on Budgeting System to distribute to NASA users. Provided functional help desk support to users at all NASA centers for Budgeting System. Technical writer for proposal preparations for Windows 2000 and Exchange 2000 migrations.
Technical Lead on Crystal Reports team - created reports for client using Crystal Info 6/7. Technical Lead in conversion of report data sources from Seagate Query to Oracle views. Created SQL scripts to monitor and modify Budget database when needed. Created White Papers on Budgeting System to distribute to NASA users. Provided functional help desk support to users at all NASA centers for Budgeting System. Technical writer for proposal preparations for Windows 2000 and Exchange 2000 migrations.
Provided help desk support to over 200 users for National Flood Insurance Program. Administered 3 Microsoft NT servers and 1 Novell NetWare 3.12 server, including daily responsibilities such as adding users and printers, and troubleshooting. Installed and configured all new Windows 95 and NT workstations for the project. Assisted in company-wide migration of email systems from Lotus cc:Mail to Microsoft Exchange. Researched Y2K issues and ensured Y2K compliance on all desktop systems. Provided user training as necessary.
Provided help desk support to over 200 users for National Flood Insurance Program. Administered 3 Microsoft NT servers and 1 Novell NetWare 3.12 server, including daily responsibilities such as adding users and printers, and troubleshooting. Installed and configured all new Windows 95 and NT workstations for the project. Assisted in company-wide migration of email systems from Lotus cc:Mail to Microsoft Exchange. Researched Y2K issues and ensured Y2K compliance on all desktop systems. Provided user training as necessary.
Provided administrative support for over 80 clients in an executive suite environment. Assisted with monthly billing of clients for services. Performed troubleshooting on various computers. Conducted sales presentations for prospective clients.
Provided administrative support for over 80 clients in an executive suite environment. Assisted with monthly billing of clients for services. Performed troubleshooting on various computers. Conducted sales presentations for prospective clients.
Created brochures and maintained field tester databases for various projects. Consulted with field testers to gain feedback on projects Conducted data analysis and background research
Created brochures and maintained field tester databases for various projects. Consulted with field testers to gain feedback on projects Conducted data analysis and background research
Installed software and configured all new company computers. Updated Classification system for computer-related items.
Installed software and configured all new company computers. Updated Classification system for computer-related items.
B.S.
B.S.
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